TERMS OF SALES

Preamble
The website is a PHA fully proprietary website along with all the relative rights. Any reproduction, whether in full or partial, is systematically subjected to the authorisation of the owners. However, hypertext links to the website are authorised without the need for any specific request.

Customers acknowledges having knowledge, at the time of placing the order, of the specific conditions of sale stated on this screen and expressly declare accepting them unconditionally.

These general conditions of sale govern the contractual relations between PHA (Philibert & Associés) and its customers and both parties accept them unconditionally. These general conditions of sale prevail over any other conditions featured in any other document, unless subject to prior express dispensation in writing.

2. Order

The automatic recording systems are deemed as vouching for the nature, contents and date of the order. PHA confirms the acceptance of its order to the customer to the email address the latter forwarded. The sale shall be concluded from the validation of order.

PHA reserves the right to cancel any order from a customer with whom it has a dispute relating to a previous order.

The information stated by the buyer at the time of placing the order commits the latter: in the event of errors in the details of the recipient, the vendor may not be held responsible for its inability to deliver the product.

3. Delivery

With regard to the "Grand Prix de France moto 2012", it is expressly stipulated that no tickets will be sent before April 2012.

The delivery will be made through : 
- by French post via "courrier suivi" (tracking system) in mainland France.
- by international post mail “DHL” for countries excluding France. See the list of available countries during the ordering process

For other countries in the world, tickets will be withdrawn on the circuit, at the Welcome Centre "ACCUEIL" (Centre des Expositions, near North entrance) from Thursday 17 May

The commitment of the vendor is to ensure all deliveries to D-8 of the event.

Any delays shall not entitle the purchaser to claim for damages.

The following cases are considered as force majeure discharging the vendor of its obligation to deliver: war, riots, fire, strikes, accidents.

For availability reasons, an order may be delivered in several lots to customer. If the customer wants different places of delivery, he must place as many orders as shipping addresses, with each order the payment of postage. If customers place several orders on different days, it is possible that all orders are grouped into a single delivery, in which case no refund of shipping charges will be taken into account.

If the time between the date of the order and the date of the event is less than 15 days, dispatches may no longer be made by post. Only the option to collect tickets at the track remains available.

4. Retraction

A ticket is not refundable even if lost or stolen, returned or exchanged unless the event of cancellation or acceptance of PHA prior to refund the order.  

No request will be considered after the deadline of two weeks after the date of the event.

PHA will be able to refund items, except for shipping, within a period not exceeding 2 weeks following the date of the event.

In the event of the retraction right being availed of before dispatch of the items, PHA may reimburse amounts paid by the customer at no charge.

A ticket may not be resold at a price greater than its face value.

5. Price

The price is expressed in euros.
The price quoted on the product sheets does not include transport.
The price listed in the order confirmation is the final price. This price includes the price of products, management fees and postage

6. Payment

The price invoiced to customer is the price shown on the order confirmation sent by PHA.
The price of the products is payable in cash on the day of the actual order.
The payment is made by credit card bearing the sign CB (Carte bleue, Visa, Eurocard, Mastercard)
The order is deemed effective and approved by PHA when the transaction has been accepted by the banking platform. In case of refusal, the order will be canceled and the customer notified by email.

Furthermore, PHA reserves the right to refuse any order from a customer with whom it has a dispute.

Payments by cheque(only on french bank)  or bank transfer equivalent to a power option. After a period of 5 days, all online order not regularized is considered void.

7. Secured payment

For the security of payments, we use Paybox, the solution of payment by credit card developed by Paybox.

With this system, your payment is made directly on the secure server PAYBOX on our behalf. At no time your card number will be communicated to us. The exchanges are encrypted and secured using SSL 3 (Secure Socket Layer) on the Internet protocol has become a global standard supported by major browsers.

8. Disputes

This agreement is subjected to French law. PHA's responsibility, shall, in all cases, be limited to the amount of the order and shall not be challenged for any simple errors or omissions that may exist despite all the precautions taken in the presentation of the products. Claims or contestations shall always be received in all kindness, with good faith always being presumed of the party going to the trouble of expressing its position. In the event of a dispute, the customer shall contact the company in priority in order to arrive at an amicable solution.

Failure to achieve this, the Tribunal de Commerce (commercial court) of Clermont-Fd is solely competent, regardless of the place of delivery and the mode of payment accepted.

9. Legal statements